Security Clearance required:
No clearance required
Cognosante is on a mission to transform our country’s healthcare and national security systems. With our health and security-focused solutions, we help public sector organizations achieve the important task of providing the best possible public services to American Citizens. From Enterprise IT, Data Science, and Security Services, to full-scale Consumer Engagement and Interoperability solutions, we are moving government services forward with transformation and innovation. Learn how we are making a difference in people’s lives today!
CA - LOS ANGELES - Customer Service Representative
Job Description
The Call Center Triage Consultant is responsible for providing assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. The Triage Consultant demonstrates an ability to effectively handle and manage high-risk calls with professionalism and in accordance with established protocols. Triage Consultants will maintain the highest degree of sensitivity, compassion, and respect for Service members and their families. *This opportunity is contingent upon contract award*